How to Choose The Right Outsourced Service Desk For Your Business
Many companies can benefit from an outsourced service desk—but only if they choose a provider that is in line with their standards and...
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Resources for Business Process Outsourcing and Client Support
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Jan 14, 20223 min read
How To Manage Your Brand’s Social Footprint
Most companies today understand that they need to be on social media. However, there’s a big difference between knowing you should do...
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Dec 20, 20213 min read
The Data You Need To Be Collecting On Your Social Media
Chances are, if you’re a business owner, then you know you have to be on social media. Everyone’s on social media these days, so keeping...
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Dec 20, 20213 min read
Save Time and Money With Contact Centre Advisory Services
There is no such thing as a business that can afford to lose time and money, especially not in today’s competitive market. On the flip...
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Nov 9, 20213 min read
Social Media Monitoring For Brands
Social media monitoring for brands has never been more important. Since the pandemic hit, consumers have ramped up their online...
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Nov 9, 20213 min read
How Business Advisory Services Can Help Up-Level Your Company
If you’re a business owner, you’re always on the hunt for ways to up-level your company. No matter how successful or well-oiled your...
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Aug 24, 20213 min read
The Help Desk Reporting Metrics That Matter To Your Business
In today’s world, most companies understand that a help desk is critical. People expect to be able to connect with you on any platform,...
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Aug 24, 20213 min read
How To Automatically Manage Brand Mentions Across Social Media
Whether you like it or not, people are talking about you behind your back. Those people are your customers, and by ‘behind your back’ we...
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Jul 13, 20213 min read
Companies That Benefit from Contact Centre Services
There’s never been more demand for contact centre services. Customers want to be able to reach customer service around the clock, on...
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Jul 13, 20213 min read
Taking Your Business To The Cloud? How Technical Advisory Services Can Make A Smooth Transition
It seems like everyone is moving to the ‘cloud’ these days. This makes sense, because operating from the cloud (ie, from internet-based...
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Jun 12, 20212 min read
How Outsourcing Your Contact Centre Can Help Your Business Grow
Growth is important for all businesses, especially new companies and startups. In their early stages, companies are always looking for...
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May 26, 20212 min read
Is Using A Contact Centre Right For Your Business?
No one likes the experience of calling a company with a question or concern, only to press a few buttons and then be put on endless hold....
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Apr 13, 20213 min read
How to Measure the ROI of Business Process Outsourcing
Business Process Outsourcing (BPO) is a growing practice that allows companies to outsource select operations, freeing up time and...
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Apr 13, 20213 min read
5 Advantages of Business Process Outsourcing
Running a business is a delicate balance between leveraging your skills and those of your employees, maximizing your use of time, and...
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Mar 18, 20213 min read
Unified Communications & COVID-19: What Your Business Needs To Know
COVID-19 changed everything, including how businesses run and how people do their jobs. With everyone working remotely, effective...
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Mar 13, 20213 min read
In-House vs. Outsourced Contact Centres: Which is Right For Your Business?
If you provide customer service to your clients, almost everyone prefers talking to a real person on the phone or online. This is why...
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Feb 27, 20213 min read
How Startups Can Benefit From Business Process Outsourcing
Startups need to be flexible and growth orientated, but it’s easy for them to get bogged down in the wrong things. When a startup becomes...
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Feb 13, 20213 min read
How Business Process Outsourcing Can Help Your Business Scale
Business Processing Outsourcing (BPO) is a growing resource for companies that has become more popular in recent years. The right BPO can...
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